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Privacy Policy
Version v1.0-20260730 · Effective July 30, 2026
This Privacy Policy applies to both customers and service providers using the Kurbme platform.
1. Information We Collect
We collect the following categories of personal information: Account information: Name, email address, phone number, and (for Providers) business name and address. Service address: The address at which you request bin-cleaning services. This is shared with your matched Provider as described in Section 3. Payment information: We do not store full card numbers. Payment details are collected directly by Stripe, Inc. We store only your Stripe Customer ID and the last four digits of your card for display purposes. Location data: If you use the real-time Provider tracking feature, we collect your Provider's device location periodically during an active service visit to display arrival estimates. This data is purged from live tracking storage nightly. Photos: Providers may take before-and-after photos of your bins as part of their service record. These photos are stored in Kurbme's object storage and are associated with your booking. Usage data: Standard server logs including IP address, device type, browser type, and pages visited.
2. How We Use Your Information
We use your personal information to: • Create and manage your account. • Match your booking to an available Provider in your area using your ZIP code and service address. • Process payments and issue refunds through Stripe. • Send transactional notifications (booking confirmation, Provider on the way, job complete). • Display real-time Provider location on a map during an active service. • Resolve disputes and provide customer support. • Detect and prevent fraud. • Send marketing communications where you have opted in (you may opt out at any time in account settings).
3. What We Share with Providers — Pre- and Post-Acceptance
Kurbme applies a two-stage information release to protect customer privacy: Before a Provider accepts your booking: Providers can see your ZIP code, the scheduled date and time, the bin count, and the service type. Your full street address, any notes you have left, and your last name are not visible at this stage. After a Provider accepts your booking: Your full service address, notes, and contact details are revealed to the confirmed Provider only, so they can prepare for and complete the service. We do not sell your personal information to Providers or any third party.
4. Third-Party Services
We share data with the following third parties as necessary to operate the platform: Stripe, Inc. (payments): Processes all payment card transactions. Stripe receives your card information directly. See stripe.com/privacy. Google LLC (Google Maps Platform): We use Google Maps for geocoding service addresses and for displaying Provider locations. Service addresses are transmitted to Google's servers for this purpose. See policies.google.com/privacy. ⚠️ PLACEHOLDER: Identify and list any analytics tools before launch. We do not sell, rent, or trade your personal information to any other third party for their own marketing purposes.
5. Data Retention
Active accounts: We retain your personal information for as long as your account is active. Account deletion: When you delete your account, we initiate a soft-delete. Your name, email, phone number, and address are anonymized within 30 days. We retain anonymized transaction records (booking history, payment records) for the period required by applicable financial and tax regulations (typically 7 years in the US). Provider location data: Real-time tracking data is purged from live storage nightly. Historical location data associated with completed jobs may be retained for up to 90 days for dispute resolution. Photos: Before-and-after photos are retained for 2 years after the booking date, then deleted.
6. Your Rights
Depending on your jurisdiction, you may have the following rights: • Access: Request a copy of the personal information we hold about you. • Correction: Request correction of inaccurate information. • Deletion: Request deletion of your account and personal data (subject to Section 5 retention rules). • Opt-out of marketing: Unsubscribe from marketing emails at any time via account settings or the unsubscribe link in any email. • Data portability: Request a machine-readable export of your booking history and account data. To exercise any of these rights, contact us at privacy@kurbme.com. We will respond within 30 days.
7. Cookies and Tracking
The Kurbme website uses the following cookies: Strictly necessary: Session and authentication tokens required for the site to function. These cannot be disabled. ⚠️ PLACEHOLDER: List specific analytics cookies and their purpose before launch. You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging in. Our mobile apps do not use browser cookies — they use secure local storage for authentication tokens only.
8. Contact Us
For privacy inquiries, data access requests, or to report a concern: Email: privacy@kurbme.com Mailing address: ⚠️ PLACEHOLDER — add registered business address before launch. ⚠️ PLACEHOLDER: Conduct a regulatory review before launch to determine whether GDPR, CCPA, or other privacy regulations apply and whether additional disclosures are required.
Version v1.0-20260730 · Last updated July 30, 2026
Contact: privacy@kurbme.com